At The Bidet Warehouse, we strive to provide efficient and reliable delivery services to our valued customers. Please read our delivery policy below:
Delivery Speed Options:
We offer two delivery speed options:
Parcel Post: Our regular parcel shipping service covers all addresses within Australia and generally takes 5+ business days4.
Express Post: For faster delivery, choose our Express Post service, which typically delivers in 2-5 business days depending on location.
Delivery Costs:
Your postage cost is calculated based on the weight or size of your parcel, the packaging, and the destination.
During checkout, you’ll see the applicable delivery charges.
Delivery Areas:
Our standard delivery services cover most areas within Australia.
However, please note that remote or hard-to-reach locations may not be included in our standard delivery network.
Exclusions:
Remote Areas: Unfortunately, we cannot guarantee standard delivery to remote regions. If you reside in an area classified as remote, please contact us before placing your order.
Islands and Outlying Territories: Deliveries to certain islands and outlying territories may also be subject to additional charges or longer delivery times.
Contact Us:
If you have any questions about delivery eligibility or need clarification on whether your location falls within our standard delivery network, feel free to reach out to our customer service team.
Track Your Order:
Once your order is dispatched, we’ll provide you with a tracking number. You can monitor the progress of your delivery online.
Delivery Updates:
We’ll keep you informed via email or SMS regarding the status of your delivery.
If there are any delays or issues, we’ll notify you promptly.
Customer Responsibility:
Ensure that someone is available to receive the delivery during business hours.
If you’re not home, consider providing an alternative delivery address (e.g., your workplace) or safe place to leave your Bidet.
Returns and Refunds:
If you encounter any issues with your delivery, please refer to our Returns and Refunds Policy for guidance.
Thank you for choosing The Bidet Warehouse. We appreciate your trust, and we’re committed to delivering your orders promptly and efficiently!
For more information, visit our website or contact our customer support team at Bidet Warehouse at [email protected]